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Frequently Asked Questions

We are committed to craft high-quality contemporary jewellery with outstanding customer service and accessible pricing.

inSync jewellery is crafted to last a lifetime, however with normal wear minimal care is required to keep it looking good.
We hope you will love your jewellery for a very long time, but please keep in mind that it needs to be handled with care.
Metals are resistant to but not scratchproof so should be removed when doing heavy work such as gardening, cleaning or moving
Never immerse your jewellery in chlorine or salt water
Do not use strong detergents, ammonia, alcohol, suntan lotions or jewellery cleaner
Always apply perfume and hairspray before putting on your jewellery
After removing your jewellery always wrap separately in the packaging provided
Never store your jewellery together with other pieces where it could be scratched or damaged

As dirt and grease will accumulate from normal wear it is essential to clean your jewellery for it to look it’s best.  Clean your jewellery in warm water and soap and with a very soft brush and rinse and dry thoroughly or wipe with a soft damp cloth and dry. Never clean powder-coated or anodised pieces with acetone (nail polish remover).

All our pieces are made of hypoallergenic stainless steel, and some are also plated with 22ct gold. They are completely safe for sensitive skin.

Absolutely! Simply email us a photo of the remaining earring and we will make you another to match.

Payment can be made by Credit Card via PayPal or Wire transfer. We accept American Express, MasterCard or Visa.

All AUD$ prices featured on our website are inclusive of 10% GST and all purchases delivered within Australia will incur the standard GST rates.
All international purchases (USD$ or EURO) are exempt from Australian taxes; however, they may incur taxes and duties applied by customs in the country where the order is delivered.

All international purchases are exempt from Australian taxes; however, they may incur taxes and duties applied by customs in the country where the order is delivered. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. To determine exactly what these charges may be, it may be necessary to call your local customs office to gain further details.

All purchases will be packed in inSync design’s beautiful jewellery pouch. Please advise us at the check out, if this purchase is a gift and we can gift-wrap it as well. If you need a personal card included, please include information about your requirements in the ‘notes’ field during checkout.

inSync design is committed to ensuring the privacy of your personal information and does not disclose your details to any third parties.
We may however occasionally contact you via email to inform you of special promotions or new products, but we will always allow you to remove yourself from our mailing list.

We are confident that our jewellery is of the highest quality and therefor offer a lifetime warranty against any manufacturing fault. Any faulty item will be replaced or repaired. This guarantee does not cover faults arising from accidental damage or mistreatment.

This website is operated by inSync design, who reserves the right to update or modify this website, content and terms at any time without prior notice.
inSync design’s website and its contents, are protected by copyright under the Australian Copyright Act 1968. Reproducing part or all of the contents in any form is prohibited.
All contents of this site are inSync design copyright. All rights reserved.
Unless otherwise indicated, inSync design reserves all intellectual property rights. This includes, but isn’t limited to, copyright in material and services provided by the website. The material provided on the website is provided for personal use only and may not be resold, redistributed, reproduced, duplicated, copied or otherwise exploited, without the prior written consent of inSync design.
We would love you to link to us, talk about us, or promote us, but please inform us.