Terms & Conditions

OVERVIEW

This website is operated by inSync design. Throughout the site, the terms “we”, “us” and “our” refer to inSync design. inSync design offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall inSync design, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless inSync design and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party. 

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of PO Box 1089 North Caulfield Victoria 3161 AUSTRALIA.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at iris@insyncdesign.com.au.
Based on 729 reviews
96%
(703)
2%
(17)
0%
(3)
0%
(2)
1%
(4)
A little Ruby

Beautifully designed and detailed finishing.

Thanks so much for your review Kerri, I appreciate it and am pleased that you love the design and attention to detail. Enjoy wearing your new necklace and the compliments it brings ;)

Love it and great value!!

C
X2 Calibre Necklace - Raw/Black/Gold
Carol

Another stunner

C
X2 Calibre Necklace - Raw/Black/Gold
Carol M.
Mixed colour stunner

This is an absolute stunner of a necklace - simply elegant - works with everything. Love it

Thank you so much for your wonderful review Carol, I appreciate it! I'm thrilled that you love your new necklace and find it to be such a versatile piece. Thanks again for supporting my work and enjoy wearing your new necklace and the compliments it brings ;)

Pink is it! Gorgeous brooch in pink looking good with any colour top.

Another pair of earrings

I have three pairs of Pebble earrings and a pair of Plunge earrings. I love them all. The Pebbles travel overseas with me because the catch is so good I know they will never slip off. And they are so tactile and striking, dressing up any outfit.The Plunge earrings are so stylish and my dress-up go to. So why did I need another pair - clearly I didn’t, but the Meander studs are just irresistible. Perfect size and weight with the most gorgeous contours. Thanks Iris. Your designs are always so innovative.

Thank you so much for your amazing review Kris, I appreciate it! I’m thrilled you love your Pebble and Plunge earrings, especially that they’ve become your trusty travel buddies and go-to for dressing up. I’m really excited that the Meander studs have won you over as well—they’re a personal favourite of mine too! Your kind words about the designs mean everything to me. Thanks so much for your support, Iris x

Orbit Ring

Have been looking for a ring with a difference.
Came across inSync design.
What I found was unsual, different and most beautifully crafted handmade pieces of art.
The piece that spoke to me was the Orbit ring. I'm in love with this piece of difference.
On arrival, my purchase was beautifully packaged and on opening there was a personal message to me.
Will be buying more pieces to add to my collection.

Thank you so much for your kind words Irene and for choosing the Orbit ring from inSync design! I’m thrilled that you're in love with your new piece. I take great pride in crafting unique and beautifully handmade pieces, and it means the world to me that my work resonates with you. Enjoy wearing the ring and the compliments it brings ;)

LOVE THEM!!

I have bought the earrings because I already have a necklace from InSync that I love it’s so light (perfect for hot weather) and looks stunning.
I love these earrings because they’re so sculptural in design, the quality is excellent and I’ve had lots of compliments when I wear them.

I'm thrilled that you're loving your new earrings! It's wonderful to know that my pieces have become staples in your collection, especially since you already adore the necklace. I totally get the need for lightweight accessories, especially in hot weather, and I'm so glad that our earrings are hitting the mark in terms of comfort and style. Your appreciation for the sculptural design and quality craftsmanship means a lot to me, and I'm truly grateful for your support. :star2::sparkling_heart:

A
Lap Brooch - Raw Stainless Steel
Adrienne M.
A rare and unusual brooch

Excellent design and creativity once again! I love wearing your pieces and proudly own and wear some of them earliest pieces you released. Great Australian design, Iris!

Thank you so much for your kind words Adrienne! I love knowing that you're enjoying my designs and I'm honoured to have you as a loyal supporter since the earliest days of inSync. Your enthusiasm for my work means the world to me. I'm always striving to create unique and meaningful pieces that bring joy to those who wear them, and your feedback inspires me to keep pushing the boundaries of creativity. Thanks again for your support, and here's to many more inspirations! :star2::tada:

A Lovely Piece

I bought this for my wife for our 11th wedding anniversary (the traditional gift for 11 years is steel). I'm so glad I found inSync Design. The piece is so elegant and my wife absolutely loves it. It pairs well with any dress type and now we are looking to get the matching earrings (I suspect, now that my wife has seen the website, it's going to cost me a lot of money!). The sweetener to the deal is that inSync design is Australian, so my purchase supports an Australian artist who designs and crafts their pieces in Australia. Doesn't get any better than that!

Wow, what a beautiful way to celebrate your 11th wedding anniversary! I'm delighted that the piece from inSync design was the perfect choice for such a special occasion and I'm thrilled that your wife loves it so much and that you're considering adding the matching earrings too. Thanks so much, I truly appreciate your support, Iris x

D
Wedge Earrings - Raw Stainless Steel
Dominique H.
My ever growing inSync collection!

Unusual, quirky, just what I love about inSync design creations, so much so that I had to buy the brooch to match the earings!

Thanks so much for the kind words Dominique, I'm thrilled that you're building up your inSync collection. It's wonderful to know that my unique and quirky designs resonate with you. Matching the earrings with the brooch is what I had in mind when designing them and I'm pleased you like that! Your support means the world to me, and I can't wait to see what other pieces you'll add to your collection next. Thanks again for your support, Iris x

My favourite brooch. It goes brilliantly with all my knitted scarves.

Love it!

Love it!

So pleased that you love your new necklace. Enjoy wearing it and the compliments it brings ;)

Statement piece

Love my InSync pieces so much. No need to buy jewellery from anywhere else ever again. Thankyou for your prompt service and attention to detail. I always enjoy the little personal touches to the parcel as well.

Wow, thank you for such a glowing review Rachel, I appreciate it and I’m thrilled that you love your inSync pieces so much. I'm delighted to know that I was able to exceed your expectations with prompt service and attention to detail that have made your experience a positive one. I appreciate your support, and look forward to continuing to make you new and exciting jewellery pieces that you love.

C
Wedge Earrings - Raw Stainless Steel
Carol M.
Wedge earrings

Another fabulous InSync design love them

Thank you so much for your kind words Carol, I appreciate it! I'm thrilled that you love the new Wedge earrings as much as I do! Enjoy wearing your new earrings and the compliments they bring ;) :star2::sparkles:

Simply Stunning

I love my earrings from InSync. They are light to wear & so different to what's available anywhere. I've received so many compliments.

I'm thrilled that you love your new earrings Lana! :star2: It's wonderful to know that they're not only light and comfortable to wear but also stand out as unique pieces. Your kind words mean the world to me, and I love knowing that my pieces bring you joy and garner compliments from others. Thank you for your support, and here's to many more moments of style and confidence with your inSync earrings! :sparkles:

Stunning

Different & stunning. I love this necklace. It's original & Different. Everyone is complimenting me.

Thank you so much for your heartwarming review Lana! I’m thrilled that you love your necklace and that it's receiving so many compliments. Creating unique and creative pieces is what inSync is all about, and I'm delighted that it has resonated with you and others. Enjoy your new necklace and the compliments it brings :)

Nice jewellery

This is a lovey piece of quality jewellery and the customer service was excellent.

Thank you so much for your kind words Toney, I appreciate it! I'm thrilled that you love your new necklace and that I was able to exceed your expectations. Enjoy your new necklace and the compliments it brings ;)

Stunning necklace!

I was waiting for this gorgeous Rise necklace become available again. I was lucky enough to get one in the stainless steel color before. I am so excited that I’ve just ordered the matt gold one!

Thank you so much for your wonderful review Rie! I'm thrilled that you love this necklace so much that you purchased it in another colour!! Your feedback means a lot to me, and I'm grateful for your support. x

N
Wedge Earrings - Raw Stainless Steel
Nola P.
Wedge

Earrings are fabulous. Love the 'point of difference' that Iris often puts into her jewellery. Lots of complements.

Thank you so much for your wonderful review Nola! I'm thrilled that you love these earrings and the compliments they bring! Your feedback means a lot to me, and I'm grateful for your support.

R
Gale Brooch - Pink
Rosamund T.
Pink - Wow!

I love that you are now producing pink jewellery. My new brooch is splendid.
Hope you can do some in blue too, please.
And then how about green?

I love that you are inspired by the colour Rosamund! the pink was made as a limited edition small collection after asking the community for their choice of colour, you never know…. I might run blue or green next… enjoy ;)

Love, love, love

Love these to BITZ!!!!!

Love Love Love that you loving them Warren! ;)

I like the asymmetrical design.

I like the asymmetrical design. However the leather straps don’t fall in a nice way and one has already come loose from pendant.

I'm glad that you appreciate the design of the necklace and I apologise for the issue with the rubber straps coming loose from the pendant. This shouldn't have happened, and I'm sorry for any inconvenience it has caused you. I would appreciate it if you could send the necklace back to me for repair. I will, of course, refund your postage expenses. Alternatively, I am happy for you to exchange it for another piece if you prefer.
I look forward to hearing from you and make sure you are happy with your purchase, Iris

F
Cotter Brooch - 22ct Gold Plate
Frances D.
Feisty statement

The Cotter brooch is much larger than I imagined, bolder. It's gorgeous, and more than a statement.

Thank you for your review Frances! I'm delighted that the Cotter brooch exceeded your expectations and made a bold statement. I strive to create pieces that stand out and evoke a sense of beauty and confidence, and we're thrilled that you find the brooch gorgeous and impactful. Enjoy, Iris x

Makes outfit complete

Beautiful brooch but nobody has made a comment on it?

Thanks so much for the five star review Pauline. I am thrilled you loved the brooch and it completed your outfit. However I understand it can be disappointing when compliments don't come pouring in, but rest assured, your style is making a statement all on its own. Sometimes, the most beautiful things speak for themselves, enjoy it ;)