Returns/ Repairs

How do I return/exchange an item?

We accept returns on your unworn purchases within 7 days of receipted delivery for any reason. 

For returns please email us and re-supply credit card details at the time of exchange to cover any discrepancy in the value of the exchanged items and to pay for the return shipping costs. Your original order number should be referenced with any exchange.
Please note that the buyer is responsible for the cost of returning goods to inSync design. Any loss or damage to returned goods during transit back to inSync design, is the responsibility of the buyer. To ensure that returned items arrive safely, please use a registered postal service.

When returning an item pack your item in its original packaging. Please inform us of the reason for return and your contact details. Send to:

inSync design

PO box 1089

North Caulfield, Victoria, 3161

Australia

Exchange policy

All pieces purchased on the website can be exchanged for another item and must be returned within 7 days. They must be in the original, saleable condition, with original packaging intact accompanied by the original receipt.

You are responsible for any shipping and any additional postage charges.

In the event that your product is lost or damaged in transit, inSync design will not be held liable. We therefore, recommend that you pack the item so that it is adequately protected whilst in transit and that it is sent registered and insured mail (for the full amount).

Refunds

Once your return item is received and inspected, we will send you an email to notify you that we have received it. If the item is in its original condition, your full refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Repairs

We are committed to ensuring the longevity of your inSync design jewellery. We are happy to offer repairs for all items made by inSync design.

  • Complimentary Repairs: Repairs needed due to craftsmanship or material defects are complimentary.
  • Paid Repairs: For repairs needed due to normal wear and tear or accidental damage, we charge a small fee to cover the cost of materials.

Please send your jewellery back to us via registered and insured mail. Include your contact details and a description of the issue.

Please post your repair to:

inSync design
PO Box 1089
North Caulfield VIC 3161
Australia

We will assess your piece upon receipt and inform you if any charges apply before proceeding with the repair.

Faulty items

All items are quality controlled and checked for any faults before being shipped to you. Should you receive an item that is not in perfect condition, please email us and we will replace the piece.

Based on 788 reviews
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My first Rose Gold inSync piece!

And what a stunning brooch! The colour so different to all the ones I usually wear and that, makes it so much more special. More so, the fact that it’s one of my favourite Australian native flower, can’t ask for more!

J
Gift Wrap
J.v.T.
Super tevreden

Bijzondere unieke sieraden. Snel hulp online. Geweldige service.

Stunningly Beautiful

I love blue. When I spied this brooch, I had to have the cobalt blue. It is a simple design goes with everything. Plus with any of my InSync necklaces & earrings.

Great if need hypo-allergenic-Red Pebble Earrings

I LOVE In Sync Designs unique statement jewellery & suitable for my metal allergy ... YEAH!
Over the years I've purchased 5 pairs of their earrings for my birthdays & Christmas.
From The Big Design Market in Melbourne, locally from Albury Gallery shop & now online.
Recently I purchased the Red Pebble Earrings LOVE the look they are on the heavy side but not too heavy unless windy. I prefer the squiggle part to be at the back so I bent the hooks over as it's easier to insert from front of ear than back of the ear, they look gorgeous.
I also bought the Flux Hoops that I LOVE, light weight in a unique modern hoop design.

Beautiful earrings

I was so fortunate to purchase the beautiful raw steel ringlet earrings from Iris. They are absolutely stunning and I feel so special wearing these, knowing that they are unique. The compliments I have received are so positive. Thankyou Iris

Stack Necklace

Love the option of the 2 lengths of necklace.

Journey Necklace

Love all my pieces made by inSync, this is my new favorite.

Easy to wear

Lots of comments on the simplicity of the necklace. Love how it sits off centre.

Christmas come quick pretty please! 🎄

Cannot wait to get my hands on my Christmas present from my darling husband 🎅! My newest addition to my InSync collection, the Cluster necklace in black!
It’s such an eye catching piece of jewellery, and I know that because I also have it in gold 😂

Great extra to extend earings

Lovely extra to add to a number of studs. So light and they fall beautifully.

So Stylish and Unique

Absolutely love my earrings that arrived beautifully packaged. Stylish and unique. My first purchase and won’t be my last . Thank you so much Iris.

Uniquely beautiful design

This broche is a real jewelry that makes any piece of clothing - look special. Its looks sophsiticated, but in the same time - modest, it is gorgeous both on business jackets or evening little black dresses. I recommend getting also same design earings, then your evening look will be totally special.

I love it!!

I really love this piece it is so cool with a shirt or even a white Tshirt.

Gorgeous- I want one in every colour!!

Curvaceous

As I swim in the ocean, I watch the waves. These Fay earrings allow me to have the surf with me always. Insync designs are the best kept secret.

Gorgeous brooch

I bought this for my son’s girlfriend who has just been admitted as a solicitor and we both love it! Such a simple yet stunning piece!! A wee bit envious haha

Beautiful earrings, so light and comfortable to wear too. They elevate any outfit. Love them!!

Love it

Beautiful brooch. Another beautiful piece. Thank you so much.

Nina, thank you for your kind words. I am so glad the brooch has found a home with you, and even happier to know it joins your inSync collection. May it bring you joy each time you wear it. Iris x

I am so excited to add this gorgeous brooch into my collection of inSync design items. I love it!

Delightful

This is a delightful necklace. A good bit smaller than I hoped as I planned to wear it with bigger sort-of matching earrings. Cord a little less firm. Still I do enjoy it, Iris. Thanks for you me superb eye and creativity.

Thank you so much for your kind words Frances, and for your honesty, too. I’m really touched that you still find the necklace delightful, even if it turned out a little smaller and softer than you expected. Every piece is designed to feel good and bring a bit of joy, so I’m glad to hear you’re enjoying it nonetheless.
Your appreciation of the design and my “superb eye” (what a lovely compliment!) truly means a lot. I’m always refining and exploring, so feedback like yours helps me grow and inspires future pieces that might just be the perfect match for those bigger earrings 😊

Curl Necklace - Matt gold

I was looking for something to wear with v-neck linen shirts and cashmere jumpers and think this necklace will meet my requirements. It’s pretty and light and fun!

Thank you so much for your lovely words Margaret, I’m glad the Curl Necklace fits so beautifully into your wardrobe! I designed it with exactly that kind of effortless elegance in mind, something light, a little playful, and easy to wear with those timeless pieces.
It means a lot to know it resonated with you and I hope it brings you joy (and compliments!) every time you wear it. Iris x

Bend Necklace - Raw / Black

I bought this necklace as a birthday present for my daughter. She absolutely loves it.
Well made and arrived quickly.

What a beautiful birthday gift choice Christine, so glad your daughter loves her Necklace!
Thanks for your kind words, it means a lot knowing it arrived swiftly and made a great impression. x

Great necklace

A wonderful purchase, light and comfortable to wear and goes nicely with my X2 outline earrings. Beautiful packaging and quick delivery.

Thanks so much for your lovely words Anne! I'm so glad you’re enjoying your necklace, and love that it goes perfectly with your X2 Outline earrings. 😊
Love that I was able to exceed your expectations, and and it felt special from the moment you opened it. x

Light and unique

I bought my 5th item from insync design. This necklace was even more beautiful than the online image. Whenever I wear it or one of the others that I have, people comment and I love it!
Iris went out of her way to make me happy, so service is top notch! If you didn't realise, it is handmade here in Melbourne and I look forward to wear it for many years to come.

Thank you, Nitza. I love knowing that this is your fifth inSync piece, and that the Stack Necklace has brought you so much joy. It’s always my hope that each piece feels even better in person and becomes something you treasure. I’m thrilled the compliments keep coming your way—you wear it beautifully, I’m sure
And yes—each piece is handmade right here in Melbourne, with lots of love and intention. Thank you so much for your ongoing support, Iris x

Size

I love the design and have other of your pieces. But the ring sizing is strange. This ring barely reaches around my finger. It kind of lays on top of my finger and not that comfortable. You may have sent me the wrong size. But very disappointing.

Hi Rhoda,
Thanks so much for your honest feedback, and for being a loyal inSync collector. I’m really sorry to hear the Reed Ring didn’t fit you as expected. That’s absolutely not the experience I want you to have. It does sound like there might have been a sizing mix-up, so let’s get this sorted for you. I’ll reach out via email to organise an exchange or resize, whatever works best for you.

Thanks again for your continued support. I’ll make this right.
Warmest,
Iris x