Returns/ Repairs

Returns and exchanges

We want you to feel confident in the piece you collect.

Christmas 2026 gift exchanges · Love it Guarantee

Choose her gift with a little extra confidence. Eligible full-price current collection pieces bought as Christmas gifts from 1 November to 24 December 2026 inclusive can be exchanged by contacting Iris by 31 January 2027, or within 7 days of delivery if that is later.

The piece must be unworn and unused, in its original packaging, with proof of purchase. Please email iris@insyncdesign.com.au before posting it back so we can arrange the exchange. This deadline is for requesting an exchange; we will confirm return instructions when you contact us.

Exchanges are subject to availability and any price difference will be arranged securely. Return postage is at your cost. Sale, custom and made-to-order pieces are excluded from this change-of-mind offer.

This Christmas extension applies to exchanges only. Our usual 7-day window for change-of-mind refund requests and your rights for faulty or incorrect pieces remain unchanged.

Change-of-mind returns

You may request a return or exchange for a current collection piece within 7 days of receipt of the parcel. Eligible Christmas gifts have the extended exchange window described above.

To be eligible, the piece must be unworn, unused and returned in its original packaging with proof of purchase. Please contact Iris before posting your return so we can confirm the return details.

Returns are accepted by post. You are responsible for the cost of return postage, and we recommend using a tracked service. Original delivery charges are not refundable for a change-of-mind return.

Sale items and custom or made-to-order pieces are final sale for change-of-mind returns.

Faulty or incorrect pieces

Your rights under the Australian Consumer Law are not limited by this policy. If a piece is faulty, unsafe, significantly different from its description or not what you ordered, please contact Iris. These rights also apply to sale items.

Exchanges

If you would like to exchange an eligible current collection piece, contact Iris within 7 days of receipt of the parcel, or by the extended deadline above for eligible Christmas gifts. Exchanges are subject to availability. If there is a price difference, we will arrange payment securely. Please do not send card details by email.

Please return eligible pieces to:

inSync design
PO Box 1089
North Caulfield VIC 3161
Australia

Refunds

Once your return has been received and inspected, we will email you. Approved refunds will be returned to your original payment method.

Repairs and lifetime care

If your piece breaks, chips or discolours, send Iris a clear photograph so she can assess it and explain the repair options. If you lose one earring, Iris can usually make a matching replacement to complete the pair.

inSync pieces are designed to be worn and collected for years. If your piece needs attention, contact Iris with your order details and a clear photograph so we can advise the most appropriate next step.

  • Complimentary repairs: Repairs needed because of a craftsmanship or material defect are complimentary.
  • Paid repairs: A small fee may apply to repairs required because of normal wear, accidental damage or lost components. We will confirm any charge before proceeding.

Please send repairs by tracked post with your contact details and a description of the issue to the address above.