Returns/ Repairs

How do I return/exchange an item?

We accept returns on your unworn purchases within 7 days of receipted delivery for any reason. 

For returns please email us and re-supply credit card details at the time of exchange to cover any discrepancy in the value of the exchanged items and to pay for the return shipping costs. Your original order number should be referenced with any exchange.
Please note that the buyer is responsible for the cost of returning goods to inSync design. Any loss or damage to returned goods during transit back to inSync design, is the responsibility of the buyer. To ensure that returned items arrive safely, please use a registered postal service.

When returning an item pack your item in its original packaging. Please inform us of the reason for return and your contact details. Send to:

inSync design

PO box 1089

North Caulfield, Victoria, 3161


Exchange policy

All pieces purchased on the website can be exchanged for another item and must be returned within 7 days. They must be in the original, saleable condition, with original packaging intact accompanied by the original receipt.

You are responsible for any shipping and any additional postage charges.

In the event that your product is lost or damaged in transit, inSync design will not be held liable. We therefore, recommend that you pack the item so that it is adequately protected whilst in transit and that it is sent registered and insured mail (for the full amount).


Once your return item is received and inspected, we will send you an email to notify you that we have received it. If the item is in its original condition, your full  refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


We are happy to repair all items made by inSync design. Please feel free to post your jewellery back to us via registered and insured mail. If you choose to send your piece back to us, please include your details and include any information about what repairs are required.

Please post your repair to:

inSync design

PO Box 1089

North Caulfield   VIC   3161


Faulty items

All items are quality controlled and checked for any faults before being shipped to you. Should you receive an item that is not in perfect condition, please email us and we will replace the piece.